Job Description

A Front Office Executive, is a multifaceted role that combines the responsibilities of a front desk and a guest relations officer. This position focuses on providing exceptional guest service, managing the front desk operations, and ensuring a positive experience for all guests from arrival to departure. Here's a detailed breakdown of the key responsibilities:Front Office Management:

Guest Check-in and Check-out:

Managing the registration process, including verifying guest information, assigning rooms, and handling payments.

Handling Guest Inquiries and Requests:

Addressing guest questions, concerns, and requests related to hotel services, amenities, and local attractions.

Managing Front Desk Operations:

Overseeing the daily operations of the front desk, including phone calls, emails, and mail.

Maintaining Records:

Keeping accurate records of guest information, reservations, and transactions.

Ensuring Smooth Operations:

Coordinating with other departments (housekeeping, maintenance, etc.) to ensure seamless guest experiences.

Handling Complaints and Issues:

Addressing and resolving guest complaints and issues promptly and effectively, often involving service recovery.
Job Types: Full-time, Permanent

Experience:

0-1 year (Preferred)
Language:

English, Malayalam and Hindi
Age:

18-35
Male or Female

Expected Start Date: 10/08/2025

Job Type: Full-time

Application Deadline: 8/08/2025

Expected Start Date: 10/08/2025

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month