Job Description

KEY RESPONSIBILITIES:

Guest Services

- Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their
Provide accurate information about the property, local experiences, and goSTOPS community

Front Desk Operations

- Manage guest check-in and check-out processes efficiently.
Ensure all registration documents and ID verifications are accurately maintained.

Communication

- Handle phone calls, messages, and emails; redirect queries to appropriate departments.
Maintain a helpful, clear, and friendly communication tone with guests and staff.

Administrative Support

- Maintain organized records, checklists, and documentation logs.
Prepare spreadsheets and reports for operational and guest service needs.

Property Management Assistance

- Conduct periodic inventory checks and maintain supply records.
Assist with procurement and restocking of monthly operational supplies.
Act as the property in-charge during the absence of the Property Manager.

Food and Beverage Assistance

- Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service
areas.

Book-keeping Support

- areas.
Issue invoices and assist in basic financial documentation such as bill checks and petty cash
records.

Cross-Location Travel

- Be open to traveling to other goSTOPS properties across South and West India when required.