Job Description

Company Description

Your Fairmont Journey Starts Here:


Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

We are seeking a dynamic and customer-focused Front Office Executive to join our team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.

Key Responsibilities:

Guest Relations:

Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.

Reservation Management:

Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.

Front Desk Operations:

Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.

Payment Processing:

Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.

Room Allocation:

Coordinate room assignments based on guest preferences, availability, and special requests.

Information Dissemination:

Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.

Problem Resolution:

Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.

Team Collaboration:

Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.

Administrative Duties:

Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Qualifications

Qualifications

Previous experience in a similar role within the hospitality industry is preferred. Exceptional customer service skills with a friendly and outgoing personality. Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus). Excellent organizational and multitasking abilities, with a keen attention to detail. Proficiency in using computer systems and hotel management software. Ability to remain calm and composed under pressure, with a proactive approach to problem-solving. Flexibility to work various shifts, including weekends and holidays.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.