Job Description

1. Reception Management:

- Greet and assist patients, visitors, and staff with courtesy and professionalism.

- Manage the front desk operations, including answering phone calls, directing inquiries, and providing information.

- Handle patient registration, admissions, and discharge procedures.

- Maintain the reception area, ensuring it is clean and welcoming.

2. Patient Coordination:

- Schedule and confirm patient appointments, consultations, and follow-ups.

- Assist patients with filling out necessary forms and documents.

- Coordinate with different departments (e.g., billing, medical records, laboratory) to facilitate patient care.

- Manage patient flow and waiting times effectively.

3. Administrative Support:

- Handle billing inquiries and assist with payment processing.

- Maintain patient records, ensuring accuracy and confidentiality.

- Manage incoming and outgoing mail, courier services, and deliveries.

- Assist with data entry and the preparation of reports as needed.

4. Communication:

- Liaise with medical staff to ensure timely and effective communication of patient information.

- Address and resolve patient concerns or complaints, escalating issues as necessary.

- Provide information regarding hospital services, procedures, and policies to patients and visitors.

5. Emergency Response:

- Act as a point of contact during emergencies, coordinating with relevant departments.

- Follow hospital protocols for managing emergency situations, such as directing patients and visitors to safe areas.

6. Compliance and Confidentiality:

- Ensure compliance with hospital policies, procedures, and healthcare regulations.

Job Type: Full-time

Pay: ?9,000.00 - ?15,000.00 per month

Benefits:

Flexible schedule Leave encashment
Schedule:

Rotational shift
Supplemental Pay:

Overtime pay
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Required)
Language:

Hindi (Required) English (Preferred)
Shift availability:

Night Shift (Required) Day Shift (Required) Overnight Shift (Required)
Work Location: In person