Job Description

Job Summary:

The Front Office Executive is responsible for welcoming patients, managing registrations, handling inquiries, coordinating with departments, and ensuring smooth front desk operations while maintaining excellent patient service standards.

Key Roles & Responsibilities:

Greet patients and visitors courteously and guide them appropriately Handle patient registration, appointment scheduling, and token management Manage OPD/IP patient entries and update records in HIS/HMIS system Coordinate with doctors, nurses, billing, and other departments Handle patient queries, complaints, and provide accurate information Maintain front desk registers, patient files, and daily reports Collect and verify patient documents and insurance details (if applicable) Handle phone calls, emails, and internal communication professionally Ensure compliance with hospital policies and confidentiality norms Maintain cleanliness and discipline at the front office area

Skills & Competencies:

Good communication and interpersonal skills Basic computer knowledge (MS Excel, Word, HIS software) Customer service and patient-handling skills Ability to work under pressure and multitask Professional appearance and positive attitude

Qualification & Experience:

Minimum: Graduate / Intermediate (preferred) Experience: 2 -3 years in hospital front office / customer service Freshers with good communication skills can be considered
Job Type: Permanent

Pay: From ?25,000.00 per month

Benefits:

Provident Fund
Work Location: In person