Job Description

Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of

the hotel

should be brought to the attention of the Management. Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Identify optimal, cost-effective use of the resources and educate the team on the same. Ensure quality and appropriateness of customer service provided. To maintain Front Office logbook and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift, smooth, professional and friendly check in and check out Ensure quality in all aspects of the job. Maintain record of all banquets and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.

Qualifications

Diploma/ Degree in Hospitality Management or related course. Consistently offer a professional and friendly greeting, and provide engaging service * Strong interpersonal and problem-solving abilities