Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

:

Front Office ExecutiveClient: UBS

Location:

Hyderabad (Aquila & Centaurus)

Department:

Facilities Management - Front Office Services

Reports To:

Facilities Manager / Site Lead

Position OverviewWe are seeking a professional and personable Front Office Executive to manage reception desk operations and provide exceptional front-of-house services across UBS Hyderabad's prestigious Aquila and Centaurus locations. This role requires a customer-focused individual who can seamlessly transition between locations, serving as the first point of contact for employees, clients, and visitors while maintaining the highest standards of professional service.

Key ResponsibilitiesReception Desk ManagementServe as the primary face of UBS at reception desks across both locations



Manage all incoming calls, transferring to appropriate personnel efficiently



Greet and assist employees, clients, and visitors with professionalism and warmth



Handle reception desk inquiries and provide accurate information about the organization



Maintain reception area cleanliness, organization, and professional presentation



Manage reception supplies, equipment, and ensure all systems are operational



Multi-Location OperationsOperate flexibly between Aquila and Centaurus locations as per operational requirements



Maintain consistent service standards and professional protocols across both sites



Adapt to location-specific procedures, contacts, and operational nuances



Support seamless coordination between front office teams at both locations



Ensure continuity of service during staff rotations and location transitions



Visitor Management & Guest ServicesManage comprehensive visitor registration and check-in processes



Verify visitor identities, issue temporary access cards, and maintain visitor logs



Coordinate visitor escorts and meeting room arrangements



Handle VIP and executive-level guest reception with enhanced service protocols



Manage visitor parking arrangements and facility orientation



Ensure compliance with security protocols and access control procedures



Call Management & CommunicationHandle high-volume incoming calls with professionalism and efficiency



Route calls to appropriate departments and personnel accurately



Take detailed messages and ensure timely delivery to recipients



Manage conference call setups and audio-visual coordination for reception area meetings



Handle directory inquiries and provide accurate contact information



Support emergency communication procedures and announcements



Administrative SupportManage meeting room bookings and conference facility reservations



Coordinate courier services, mail distribution, and package management



Handle taxi bookings and transportation arrangements for employees and guests



Maintain visitor databases, contact directories, and reception documentation



Support event management and special occasion arrangements



Manage inventory of reception supplies and office amenities



Access Control & Security SupportMonitor and manage access control systems and entry procedures



Coordinate with security teams for visitor clearance and access management



Handle lost ID card reports and temporary access arrangements



Monitor CCTV systems and report any security concerns



Support emergency evacuation procedures and safety protocols



Maintain confidentiality and handle sensitive information appropriately



Customer Service ExcellenceProvide exceptional customer service to all employees, clients, and visitors



Handle complaints and concerns professionally, escalating when necessary



Gather feedback and suggestions to improve front office services



Support employee requests for information, directions, and assistance



Maintain positive and professional demeanor during high-pressure situations



Build rapport with regular visitors and maintain relationship continuity



Required QualificationsEducation & ExperienceBachelor's degree in any discipline (Commerce, Arts, or Business Administration preferred)



2-4 years of experience in front office, reception, or customer service roles



Experience in corporate environment or premium office buildings preferred



Background in hospitality, hotel management, or executive assistance is advantageous



Previous experience with multi-location operations is a plus



Core CompetenciesCommunication & Interpersonal SkillsExcellent verbal and written communication skills in English



Proficiency in local languages (Hindi, Telugu) highly preferred



Professional phone etiquette and call handling expertise



Strong interpersonal skills with ability to interact with diverse stakeholders



Active listening skills and empathetic communication approach



Professional PresentationPolished professional appearance and grooming standards



Confident and articulate communication style



Positive attitude and welcoming personality



Cultural sensitivity and professional courtesy



Ability to represent UBS brand values and standards



Technical & Administrative SkillsProficiency in MS Office Suite (Word, Excel, Outlook)



Experience with multi-line phone systems and call management



Knowledge of visitor management systems and access control technology



Basic understanding of office equipment and audio-visual systems



Familiarity with booking systems and scheduling applications



Organizational SkillsStrong multitasking abilities and time management skills



Attention to detail and accuracy in documentation



Ability to prioritize tasks and manage competing demands



Problem-solving skills and initiative in addressing issues



Reliability and punctuality in attendance and performance

Key Performance IndicatorsCall Response Time:

Answer incoming calls within 3 rings consistently

Visitor Processing:

Complete visitor registration within 2-3 minutes

Customer Satisfaction:

Maintain satisfaction ratings above 4.5/5.0

Accuracy:

100% accuracy in message taking and information relay

Professional Standards:

Consistent adherence to dress code and service protocols

Multitasking Efficiency:

Handle multiple tasks without compromising service quality

Working Conditions & RequirementsLocation Flexibility:

Regular rotation between Aquila and Centaurus based on staffing needs and operational requirements

Working Hours:

Standard business hours (9:00 AM - 6:00 PM) with shift flexibility

Physical Requirements:

Extended periods of sitting, frequent phone use, and computer work

Availability:

Occasional coverage during extended hours or special events

Professional Appearance:

Must maintain professional dress code and grooming standards consistently

Essential Skills & AttributesCustomer-First Attitude:

Genuine desire to help and serve others

Professional Demeanor:

Polished, courteous, and diplomatic in all interactions

Adaptability:

Comfortable working in different locations and adapting to change

Discretion:

Ability to handle confidential information with appropriate sensitivity

Team Player:

Collaborative approach and willingness to support colleagues



Career Development OpportunitiesProgression to Senior Front Office Executive or Workplace Ambassador roles



Cross-training in facilities management and workplace services



Professional development in customer service excellence and communication skills



Leadership development opportunities within the front office team



Industry training and certification programs



Compensation & BenefitsCompetitive salary commensurate with experience and qualifications



Performance-based incentives and recognition programs



Transportation allowance and meal benefits



Comprehensive medical insurance and wellness benefits



Professional development and skill enhancement opportunities



JLL employee benefits and career growth pathways

Ideal Candidate Profile:

A professional, articulate, and customer-focused individual with strong communication skills, professional presentation, and the flexibility to deliver exceptional front office services across premium corporate locations while representing the UBS brand with excellence.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.