Job Description

Job Title: Front Office Executive

Location: 4 Color Hotels, Kondapur, Hyderabad

Department: Hospitality

Employment Type: Full-Time

Job Summary:

We are looking for a well-groomed, courteous, and efficient

Front Office Executive

to be the first point of contact for guests and ensure a smooth and pleasant check-in/check-out process. This role plays a key part in delivering the highest level of guest satisfaction and maintaining the professional image of the hotel.

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Key Responsibilities:

Greet and welcome guests with a warm and professional demeanor. Manage check-in and check-out processes smoothly and efficiently. Handle room reservations through phone, email, walk-ins, and online portals. Maintain accurate records of bookings, payments, and guest information. Coordinate with housekeeping and other departments to ensure room readiness and service delivery. Address guest queries, complaints, or concerns promptly and courteously. Manage billing, invoices, and payment procedures using PMS software. Monitor lobby area to ensure cleanliness and readiness at all times. Maintain visitor logs and ensure security protocols are followed. Upsell rooms and hotel services to maximize revenue. Assist in night audit or shift handovers as required.
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Requirements:

Proven work experience as a Front Office Executive/Receptionist/Guest Relations Executive in the hospitality industry. Knowledge of hotel management systems (PMS like IDS, Opera, or similar). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Presentable appearance with a customer-first attitude. Ability to remain calm under pressure. Flexibility to work in shifts, including weekends and holidays.
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person