Job Description

Job Title: Front Office Executive

Department:

Front Office

Reports To:

Front Office Manager / Duty Manager

Location:

[Hotel Name, City]

Employment Type:

Full-time

Job Summary

The Front Office Executive is responsible for delivering exceptional guest service by managing front desk operations efficiently. The role involves handling guest check-ins and check-outs, reservations, inquiries, and ensuring a pleasant and seamless guest experience throughout their stay.

Key Roles & ResponsibilitiesGuest Services

Greet guests warmly upon arrival and ensure a smooth check-in and check-out process Handle guest inquiries, requests, and complaints promptly and professionally Provide accurate information about hotel facilities, services, and local attractions Maintain a high level of customer satisfaction and service standards
Front Desk Operations

Manage room reservations, cancellations, and modifications Ensure correct room allocation as per reservations and guest preferences Coordinate with housekeeping to ensure room readiness Handle cash, credit card transactions, billing, and folio settlements accurately
Communication & Coordination

Coordinate with housekeeping, maintenance, and other departments for guest requirements Maintain clear communication during shift handovers Report guest feedback and operational issues to supervisors
Administrative Duties

Maintain guest records and update information in the property management system (PMS) Prepare daily reports, occupancy reports, and shift summaries Ensure compliance with hotel policies, procedures, and security standards
Safety & Compliance

Follow hotel safety, hygiene, and security guidelines Verify guest identification and comply with local regulations Handle emergency situations calmly and efficiently
Skills & Competencies

Excellent communication and interpersonal skills Strong customer service orientation Basic computer knowledge and familiarity with hotel PMS software Problem-solving and multitasking abilities Professional appearance and positive attitude
Qualifications & Experience

Bachelor's degree or diploma in Hotel Management or related field preferred 1-3 years of experience in hotel front office operations (freshers may apply for junior roles) Fluency in English; knowledge of additional languages is an advantage
Working Conditions

Willingness to work shifts, weekends, and holidays Ability to stand for extended periods
Benefits

Accommodation provided

Food provided

Employer contact : 8807708681 {Saikrishna}

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

Food provided
Work Location: In person