Job Description

Job Summary:

We are looking for a responsible and proactive

Front Office Executive

to manage sample pickup coordination, front-desk operations, invoicing, and client communication for our diagnostic laboratory. Since most of our client clinics function during evening hours, this role requires strong evening-time availability and coordination skills.

Key Responsibilities:

1. Sample Pickup & Logistics Coordination

Arrange sample pickups using

Porter or equivalent logistics apps

. Coordinate effectively with: Porter representatives External logistics vendors Lab-associated pickup staff Ensure timely pickups, especially during

evening hours

, when request volumes are higher. Track pickup status and resolve delays or issues proactively.
2. Laboratory Coordination

Update laboratory staff on: Number of samples expected Type of samples and priority cases Ensure accurate and timely communication so the lab team can plan workflow efficiently.
3. Sample Registration & Invoicing

Perform

sample registration

accurately in the system. Generate invoices for registered samples without delay. Maintain proper documentation and billing records.
4. Payment Follow-ups

Conduct regular

payment follow-ups

with clients. Maintain payment status records and escalate overdue accounts when required.
5. Monthly Invoice Statements

Generate

invoice statements on the last working day of every month

. Share statements promptly with all clients. Address client billing queries professionally and in a timely manner.
6. Client Communication

Handle incoming and outgoing phone calls related to: Sample pickup requests Billing and payments General client queries Must be responsive and professional, especially during evening hours.
Mandatory Work Conditions:

No leave is permitted between the 30th of the ongoing month and the 5th of the following month

, applicable

for all months throughout the year

, due to critical billing and operational activities during this period. Must be

available to handle calls and coordination up to 9:00 PM

on working days. Evening hour sample pickup coordination is

mandatory

, as most clinics operate during this time.
Job Type: Full-time

Pay: ₹15,000.00 per month

Work Location: In person