Job Description

A hotel front office executive's duties include checking guests in and out, managing reservations, and handling billing and payments. They also serve as the first point of contact for guests, answer inquiries, and provide information about hotel services and local attractions. Additionally, they coordinate with other departments like housekeeping and maintenance, and are responsible for resolving guest complaints and ensuring guest satisfaction. Guest services and relations

Check-in and check-out:

Greet guests warmly, process check-ins and check-outs efficiently, and ensure all necessary information is collected.

Guest assistance:

Answer questions about hotel services, amenities, and local area attractions.

Complaint resolution:

Address and resolve guest complaints promptly and professionally.

Special arrangements:

Coordinate special services for VIP guests, group events, and handle requests for transportation or restaurant reservations.

Room management:

Assign rooms, issue keys, and ensure room status is up-to-date and prepared for new arrivals.
Administrative and operational duties

Reservation management:

Take, confirm, and manage reservations made via phone or online.

Billing and payments:

Calculate guest bills, process payments, and handle cash and credit card transactions accurately.

Record keeping:

Maintain organized records of guest information, bookings, and daily transactions.

Department coordination:

Liaise with housekeeping and maintenance to ensure rooms are clean and issues are resolved quickly.

Administrative support:

Handle phone calls, emails, and other administrative tasks to ensure smooth office operations.
Sales and promotion

Upselling:

Inform guests about and promote upgrades and special offers.

Brand promotion:

Support and promote the hotel's brand initiatives and loyalty programs.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person