Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Front office Executive - Client Account (Chennai)

What this job involves:

About the role



Objective of the role:

? We are looking for an experienced Front office Executive to oversee all Soft Service IFM activities. The Front office Executive will report to Assistant Facility Manager. The ideal candidate will be well-organized and able to lead a large team and showcase phenomenal efficiency to ensure our business's accommodation is problem-free and safe so that employees can work under the best conditions.



ResponsibilitiesLead the vendor management team in the delivery of facility management services



Ensure 100 % upkeep of client facilities at all the time



Ensure the scope of work based on Service Level Agreement between Client and JLL,



Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors



Maintain all records related to the performance of facility management operations on Client site



Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings



Train team members on all Quality policies & procedures



General Administration & Management



Client /Guest service Experience



Manage Visitor Management System



Monitor Physical Security activity



MIS /MMR report



Invoice tracker preparation



Store Management/Key management



Stock register and material consumption record



Help Desk management daily base



Perform facility inspections and report on condition affecting operations;



Immediate respond when as an emergencies,



Comply with all safety procedures and requirements.



Support for an Engineering & Operational maintenances



Prepare and Support for an Internal and External Audits



Periodically inspect the logbooks, checklists, Register and weekend schedules for a better management of Facility service

Sounds like you? To apply you need to be:

Experience & Education

3 years minimum experience as Front Office Executive or relevant position



Well-versed in IFM operations and facilities management best practices



Graduate / Diploma in Hospitality with 3 years' Work Experience in IFM/ Hospitality



Good Nonverbal communication skills



Must have keen learning skills in accordance with the dynamic nature of the client business



Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables



Vendor Management , Scheduled Reports , Facility Trackers , MMR , SLA , Client Management Builder Coordination



Behavioural CompetenciesStrategic Thinking & Leadership



Excellent verbal and written communication skills



Excellent organizational and leadership skills



Experience working in heavily matrixed environments and leading by influence

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.