Job Description

Need experience tele caller cum receptionist who speaks fluent in Tamil and english

Preferable-experienced in wellness clinics

Key Responsibilities:

1. Client Relations & Service Excellence

Greet and assist clients with warmth and professionalism. Ensure prompt handling of client queries, appointments, and concerns. Monitor client satisfaction and address service issues proactively.

2. Front Desk Operations

Supervise day-to-day activities at the reception. Manage appointment scheduling and walk-in clients efficiently. Oversee billing, payment collections, and invoicing. Ensure adherence to clinic SOPs for client check-in/check-out.

3. Team Leadership & Training

Supervise and guide front desk executives and support staff. Conduct regular training on communication, etiquette, and client handling. Assign duties and monitor team performance.

4. Administrative Management

Maintain records of client visits, daily reports, and feedback. Coordinate with operations, inventory, and clinical teams for smooth functioning. Handle correspondence, calls, and emails in a timely manner.

5. Compliance & Professional Standards

Ensure reception area cleanliness and readiness at all times. Maintain confidentiality of client records and transactions. Adhere to company policies, grooming standards, and code of conduct.

Key Skills & Competencies:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office and clinic management software (e.g., Zoho, CRM tools). Leadership and team management skills. Problem-solving and conflict resolution.
Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

Paid time off
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person