The Front Office Executive is the first point of contact for patients, visitors, and vendors. The role requires excellent communication, customer service skills, and the ability to handle reception and administrative responsibilities efficiently to ensure smooth functioning of the hospital's front desk. This position will involve
rotational shifts
to provide round-the-clock support to patients and visitors.
Key Responsibilities
Welcome and greet patients, visitors, and attendants in a professional manner.
Handle patient registration, maintain accurate records in the Hospital Information System (HIS).
Guide patients regarding consultations, diagnostics, billing, and admission procedures.
Manage incoming calls, respond to queries, and transfer calls/messages to the relevant departments.
Schedule and confirm appointments with doctors and specialists.
Coordinate with departments for smooth patient flow and service delivery.
Manage billing, cash/credit card transactions, and coordinate with the finance team for settlements.
Prepare and submit daily MIS/collection/appointment reports.
Handle patient concerns with empathy and escalate to higher authorities when required.
Maintain patient confidentiality and ensure compliance with hospital policies.
Ensure professional appearance and cleanliness of the front desk area.
Qualifications & Skills
Graduate in any discipline (preferably in Healthcare / Hospital Administration).
1-3 years of front office/reception experience (hospital/healthcare preferred).
Knowledge of MS Office and Hospital Information System (HIS).
Excellent communication in English, Hindi, and local language.
Strong interpersonal skills, ability to multitask, and customer service orientation.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Work Location: In person
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