Job Description

Job Summary:

As a

Front Office Executive / Telecaller

, you will be the first point of contact for patients and visitors, playing a vital role in their care journey. Your role is to manage front desk operations, schedule appointments, handle inbound and outbound calls, and ensure a supportive, organized experience for patients undergoing rehabilitation.

Key Responsibilities:Front Office Duties:

Greet patients, caregivers, and visitors warmly and guide them to the appropriate department. Manage patient appointments, therapy schedules, and daily check-ins/check-outs. Maintain and update patient records securely in line with data privacy norms. Coordinate with therapists, consultants, and administrative teams for seamless operations. Ensure the reception area is clean, professional, and patient-friendly at all times.

Telecalling Duties:

Handle incoming calls: answer inquiries about services, appointments, and rehabilitation programs. Make outbound follow-up calls to patients for appointment reminders, missed sessions, or feedback. Provide accurate information about therapies (physiotherapy, occupational therapy, speech therapy, etc.). Document all communication, inquiries, and patient follow-ups in the system. Support patient acquisition by responding to referrals and website leads professionally.

Qualifications:

Minimum: PUC / Bachelor's degree in any discipline. Experience: 0-3 years in hospital front desk, clinical telecalling, or healthcare customer support. Strong verbal communication skills in

English

and

Kannada

(Hindi is a plus). Basic computer proficiency (MS Word, Excel, CRM tools, appointment software).

Preferred Skills:

Experience in a neuro rehab, physiotherapy, or multi-specialty medical setup. Understanding of neurological conditions (stroke, brain injury, Parkinson's, etc.) is an advantage. Patient, empathetic, and able to communicate calmly with patients and families in distress.
Job Types: Full-time, Permanent

Pay: From ?18,000.00 per month

Benefits:

Provident Fund
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person