Job Description

Job Title:

Front Office Executive

Location:

Pillayarpatty - Sivaganga District

Department:

Front Office / Front Desk

Reports To:

Front Office Manager / Duty Manager / General Manager

Employment Type:

Full-Time

Experience Required:

Minimum 2 years in Hotel Front Office Operations

Job Summary:

We are looking for a professional and guest-focused

Front Office Executive

with a minimum of 2 years of experience in hotel front office operations. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out processes, and exceptional service throughout their stay.

Key Responsibilities:

Welcome guests upon arrival with a warm and professional attitude. Handle guest check-in and check-out efficiently using hotel PMS (Property Management System). Manage reservations, room assignments, and guest requests. Handle cash and card payments accurately. Answer and manage phone calls, emails, and in-person inquiries promptly. Resolve guest complaints or escalate to the appropriate department when necessary. Maintain accurate guest records, logs, and reports. Coordinate with housekeeping and other departments to ensure guest satisfaction. Ensure lobby and front desk areas are clean and presentable at all times. Stay updated on hotel promotions, services, and local attractions to assist guests.

Requirements:

Minimum 2 years of experience in hotel front office or guest relations. Familiarity with hotel management software (e.g., IDS, Opera, eZee, or similar). Excellent verbal and written communication skills in English (additional languages are a plus). Strong interpersonal skills and a guest-oriented mindset. Ability to handle stressful situations calmly and professionally. Willingness to work in shifts, including weekends and holidays. High school diploma or equivalent; Degree or Diploma in Hotel Management preferred.

Contact:

9942366831

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person