Job Description

Job Title:

Front Office Executive

Industry:

Motel / Hospitality

Location:

Siliguri

Experience Required:

1-3 years (Freshers with good communication skills may also apply)

Employment Type:

Full-time

About the Role

We are seeking a professional and customer-oriented

Front Office Executive

to manage front desk operations at our motel. This role demands multitasking skills, a pleasant personality, and the ability to handle multiple responsibilities ranging from guest check-ins/check-outs to reservation management and guest satisfaction.

Key ResponsibilitiesFront Desk & Guest Handling

Greet and welcome guests warmly upon arrival. Manage check-in/check-out processes efficiently. Handle guest inquiries, complaints, and requests promptly and courteously. Maintain an updated knowledge of motel facilities, services, promotions, and local attractions.

Reservations & Booking Management

Manage walk-in, online, and telephone reservations. Coordinate with OTAs (Online Travel Agencies), travel partners, and vendors for booking promotions. Maintain accurate room availability status and update systems accordingly.

Administration & Coordination

Maintain proper guest records, billing, and payments. Coordinate with housekeeping, kitchen, and operations teams to ensure smooth guest experience. Manage daily reports (occupancy, revenue, guest feedback, etc.). Assist in vendor coordination for motel promotions and local tie-ups.

Customer Service Excellence

Resolve guest issues with professionalism and empathy. Upsell motel services (food, events, tour packages, etc.) to enhance guest experience. Ensure guest satisfaction and encourage repeat bookings.

Key Skills & Competencies

Excellent communication (verbal & written) and interpersonal skills. Strong organizational and multi-tasking abilities. Good knowledge of front office systems/software (MS Office, PMS, OTA portals). Customer-focused with problem-solving abilities. Ability to work under pressure and in a fast-paced environment. Pleasant personality, grooming standards, and hospitality etiquette.

Qualifications

Graduate/Diploma in Hospitality Management, Hotel Administration, or related field preferred. 1-3 years of experience in front office/guest handling role (motel/hotel/resort). Freshers with strong communication and a passion for hospitality are encouraged to apply.

Growth & Benefits

Opportunity to work in a growing hospitality chain. Exposure to multi-functional motel operations. Competitive salary. Training & career development support.
Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Work Location: In person