Job Description

Key Responsibilities

Guest Check-in and Check-out

: Greet guests, verify reservations, register them, assign rooms, issue keys, collect payments, and process check-out procedures.

Reservation Management

: Handle all incoming reservations, modifications, and cancellations via phone, online, or in-person.

Guest Services

: Answer questions about hotel amenities, services, local attractions, and assist with special requests or issues.

Communication

: Answer incoming calls, screen and forward calls, take messages, and respond to guest inquiries via email or in person.

Financial Transactions

: Manage cash handling, process payments, and maintain accurate records for financial reporting.

Administrative Tasks

: Maintain updated guest records, manage room inventory, prepare reports, and perform other administrative duties.

Department Coordination

: Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met and services are coordinated efficiently.

Front Desk Maintenance

: Ensure the front desk area is clean, organized, and presentable at all times.
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person