Job Description

Job Summary:

The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback.

Key Responsibilities:

Guest Experience Management

Greet and welcome guests, ensuring a warm and friendly atmosphere. Anticipate guest needs and tailor personalized experiences to enhance satisfaction.
Issue Resolution

Handle guest complaints or concerns in a professional, efficient manner. Coordinate with other departments to resolve issues promptly. Follow up with guests to ensure all concerns are addressed satisfactorily.
Relationship Management

Build and maintain strong relationships with repeat guests. Collect and analyze guest feedback to identify trends and areas for improvement. Implement initiatives to increase guest loyalty and retention.
Team Coordination

Train and guide front-line staff on best practices in customer service. Ensure staff adhere to service standards and uphold the company's values. Communicate guest expectations and preferences to relevant departments.
Operational Excellence

Oversee the seamless execution of daily guest-facing operations. Maintain accurate records of guest interactions, complaints, and preferences. Assist in promotional activities or special events for guests.
Reporting & Analysis

Generate reports on guest satisfaction, trends, and service performance. Develop strategies to improve the overall guest experience based on insights.
Job Type: Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person