Job Description

Job Title:

Front Office Executive - iFeel Fitness (In-house Gym)

Location:

iLEAD College, Tangra, Kolkata

Experience Required:

2-5 years (Preferred: Female candidates with prior gym front-office experience)

About iFeel Fitness

iFeel Fitness is the in-house fitness center of iLEAD College, offering a modern and motivating environment for students, staff, and members. We are seeking a confident, customer-focused Front Office Executive to manage member interactions and ensure a seamless gym experience.

Key Responsibilities1. Member Acquisition & Walk-in Handling

Greet and assist walk-in visitors with warmth and professionalism Share details of gym facilities, membership options, and current offers Convert enquiries into memberships through effective communication

2. Member Engagement & Upselling

Follow up with existing members for renewals and retention Pitch higher membership plans and exclusive add-on services Maintain strong member relationships to enhance satisfaction

3. Grievance Handling & Escalation

Record member complaints and grievances accurately Maintain proper documentation and tracking Escalate issues to the supervisor for quick resolution

4. Front Office Operations

Handle daily front desk tasks, attendance, member check-ins & renewals Maintain registration forms, payment records, and CRM entries Coordinate with trainers and support staff for smooth operations Ensure the front desk remains clean, organized, and welcoming

Required Skills & Qualifications

2-5 years of experience

in gym front-office or customer service roles Strong communication and customer-handling skills Ability to multitask and work in a dynamic environment Knowledge of gym membership plans and basic fitness terminology Pleasant personality with professional etiquette Female candidates preferred

What We Offer

Opportunity to work within a vibrant campus atmosphere Supportive work culture and growth opportunities Exposure to fitness industry operations
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Job Type: Full-time

Pay: ?12,000.00 - ?16,000.00 per month

Work Location: In person