Job Description

The first point of contact, responsible for greeting patients, managing appointments, handling registration, directing visitors, managing calls, processing payments/billing, maintaining records, and ensuring a welcoming, efficient environment, requiring excellent communication and administrative skills to support smooth patient flow and uphold confidentiality.

Patient Interaction & Welcome

: Greet patients, families, and visitors warmly, answer inquiries, and create a positive first impression.

Appointment Management

: Schedule, confirm, reschedule, or cancel patient appointments efficiently.

Patient Registration

: Collect and verify patient demographics, insurance, and medical history, ensuring accuracy and confidentiality.

Communication Hub

: Manage multi-line phone systems, direct calls, and handle incoming/outgoing mail and faxes.

Billing & Payments

: Assist with billing questions, process payments (cash, card, digital), and prepare patient bills.

Administrative Support

: Maintain neatness of the reception area, manage office supplies, data entry, and file organization.

Record Keeping

: Update and maintain organized patient records, ensuring they are accessible to providers.

Department Coordination

: Liaise with doctors, nurses, and other departments for smooth patient flow and issue resolution.

Confidentiality

: Strictly maintain the privacy and security of patient and doctor information.

Feedback & Complaints

: Handle initial patient feedback and escalate serious concerns to the appropriate personnel.
Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?17,000.00 per month

Benefits:

Paid sick time Provident Fund
Application Question(s):

Ability to work in rotational shifts
Work Location: In person