Job Description

- Front Office Executive

Location:

Eka Lyf Inn, Coimbatore

Position:

Front Office Executive

Department:

Front Office / Guest Relations

Reports to:

Front Office Manager / Hotel Manager

Call us :

9489490970

About Eka Lyf Inn

Eka Lyf Inn is a contemporary and comfortable stay destination in Coimbatore, committed to delivering exceptional hospitality, personalized services, and a welcoming atmosphere for every guest.

Role Overview

The Front Office Executive will be the first point of contact for guests, responsible for creating a warm, professional, and efficient guest experience. This role requires excellent communication skills, strong customer service orientation, and the ability to manage front desk operations smoothly.

Key Responsibilities

Welcome and greet guests with courtesy, ensuring a pleasant first impression. Manage check-in and check-out processes efficiently and accurately. Handle reservations, cancellations, and room allocations using the property management system. Maintain guest records and ensure all data is accurate and up to date. Address guest queries, requests, and complaints promptly with professionalism. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Handle billing, invoicing, and cash/credit transactions responsibly. Ensure the lobby and front desk area are presentable and well-organized at all times. Assist in promoting hotel services, facilities, and special offers to guests. Adhere to all company policies, SOPs, and safety/security standards.

Qualifications & Skills

Bachelor's degree / Diploma in Hotel Management, Hospitality, or related field preferred. Proven experience as a Front Office Executive / Receptionist in the hospitality industry (1-3 years preferred). Proficiency in MS Office and hotel property management systems (e.g., Opera, IDS, or equivalent). Excellent communication skills in English. Strong customer service and problem-solving skills. Professional appearance, friendly demeanor, and positive attitude. Ability to multitask and remain calm under pressure. Flexible to work in shifts, weekends, and holidays.

What We Offer

Competitive salary and performance incentives. Opportunities for career growth within the hospitality industry. Training and skill development programs. A supportive and team-oriented work environment.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Leave encashment
Work Location: In person