Job Description

Key Responsibilities:

? Welcome walk-in customers warmly and understand their needs to suggest suitable bouquets.

? Collect telephonic and online orders, respond promptly, and ensure timely fulfilment.

? Coordinate with the bouquet production team to ensure timely and accurate order fulfillment.

? Maintain an attractive and clean shop display, brochures, and ensure the store's aesthetics align with our brand standards.

? Manage customer payments and maintain accuracy in the daily inventory of flowers and accessories.

? Coordinate with external vendors like florists and delivery partners to ensure smooth operations.

? Handle all customer inquiries and resolve complaints professionally to ensure customer satisfaction.

? Submit daily reports to the management on billing and stock details.

? Improve the shop's social media presence by posting regularly on Instagram, Facebook, and other online platforms (training will be provided by a social media expert).

? Collect Google reviews from walking customers and

? Take proactive steps to attract new and repeat customers.

Skills and Qualifications:

? Needs computer operation knowledge.

? Excellent customer service and interpersonal skills

? Good communication and coordination skills

? Basic math skills for billing and payment handling

? Familiarity with POS systems and inventory tracking

? Passion for creating memorable customer experiences

? Basic knowledge of flowers, bouquets, and floral arrangements is desired

Why Join Us?

? A stress-free and welcoming work environment

? A safe and respectful workplace for women

? Employee skills are valued and encouraged

? Opportunities to learn and grow in a heritage brand

To Apply: Send your resume to [hr@shigapetals.com] or call us at [91592-66607].

Job Types: Full-time, Permanent

Pay: ₹8,886.31 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person