Job Description

Job Summary:

We are seeking a friendly, professional, and customer-oriented

Front Desk Executive

to be the face of our hotel. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience. The ideal candidate is organized, calm under pressure, and passionate about hospitality.

Key Responsibilities:

Greet guests with warmth and professionalism upon arrival Check-in and check-out guests efficiently using hotel systems Manage reservations and room assignments Answer phone calls, respond to inquiries, and handle guest requests promptly Maintain accurate guest records and ensure confidentiality Coordinate with housekeeping and other departments to ensure guest satisfaction Handle guest complaints or issues with patience and professionalism Process payments and handle cash or credit transactions Maintain a neat and organized front desk area Ensure all safety and security procedures are followed

Requirements:

Previous experience in front desk or customer service role (hospitality experience preferred) Strong communication and interpersonal skills Proficiency in MS Office and hotel management software (e.g., Opera, IDS, Cloudbeds, etc.) Excellent problem-solving skills and attention to detail Ability to work flexible hours, including weekends and holidays Fluency in English; knowledge of other languages is a plus Positive attitude and a team player
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?19,000.00 per month

Benefits:

Food provided Paid time off Provident Fund
Work Location: In person

Application Deadline: 25/09/2025