Job Description

Qualifications & Skills

Educational Requirements

: A bachelor's degree in any discipline is typically required.

Experience

: 1-3 years in customer relations, healthcare, or hospitality is preferred.

Technical Skills

: Proficiency in using hospital management software, MS Office Suite (Word, Excel, Outlook), and phone systems.

Communication Skills

: Strong verbal and written communication skills.

Interpersonal Skills

: Ability to multitask and remain calm under pressure in a fast-paced healthcare environment.
1.

Patient Interaction & Reception

Greet and welcome patients and visitors with a friendly and professional demeanor. Direct patients to appropriate departments or staff members. Provide information on hospital services, policies, and procedures.foundit india+3Glassdoor+3Apna+3Placement India
2.

Appointment Scheduling & Coordination

Schedule and confirm patient appointments, ensuring efficient utilization of resources. Coordinate with doctors and other departments to confirm schedules. Manage the hospital's appointment calendar and minimize wait times.SimplyHired+3SRM Global Hospitals Pvt Ltd -+3Placement India+3Glassdoor+1Internships & Jobs+1
3.

Patient Registration & Admission

Assist with patient admission paperwork, including collecting necessary personal and insurance information. Register patients upon arrival, verifying details and ensuring accurate data entry into the hospital system. Handle VIP/CIP admissions and guide patients through the admission process.SRM Global Hospitals Pvt Ltd -+3Placement India+3Glassdoor+3Wikipedia+8Glassdoor+8Placement India+8Asian Heart Institute - Career Page
4.

Billing & Payment Handling

Assist patients with billing inquiries, ensuring proper collection of co-pays, fees, and other payments. Process payments and maintain accurate records of transactions. Coordinate with the billing department for patient invoicing and payments.GlassdoorPlacement India
5.

Communication Management

Answer and direct incoming phone calls in a professional and courteous manner. Respond to patient inquiries and provide basic information about hospital services. Manage email communication and forward queries to the appropriate departments.foundit india+5Placement India+5Glassdoor+5
6.

Administrative Support & Record Maintenance

Maintain patient records, ensuring confidentiality and compliance with hospital policies. Handle incoming and outgoing mail, packages, and couriers. Assist in administrative tasks, such as sorting and distributing mail, coordinating travel arrangements, maintaining office supplies, and managing office equipment.foundit india+9Placement India+9Glassdoor+9Glassdoorfoundit india
7.

Patient & Visitor Coordination

Ensure that waiting areas are well-organized, clean, and comfortable for patients and visitors. Provide directions and information to visitors regarding hospital locations, departments, and services. Handle patient concerns or complaints in a calm and professional manner, escalating issues to the appropriate departments as needed.Glassdoor
8.

Compliance & Confidentiality

Ensure that all interactions and patient information comply with hospital privacy policies and regulatory standards. Maintain confidentiality and security of all patient records and sensitive information. Adhere to hospital policies and procedures regarding patient data, security, and overall operations.Glassdoor
9.

Collaboration & Teamwork

Work closely with medical, administrative, and support staff to ensure optimal patient care. Assist the hospital management with administrative tasks as required, including data entry, report preparation, and clerical duties.
Job Types: Full-time, Permanent

Benefits:

Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person