Job Description

Front Office Responsibilities :

Greet and assist patients, attendants, and visitors in a polite and professional manner. Manage patient registration, admission, and discharge formalities. Handle the reception desk, telephone calls, and inquiries. Guide patients to departments, doctors, and service areas. Maintain visitor and patient movement records. Ensure smooth flow of patients and coordinate with nursing, TPA, and other departments. Manage appointment scheduling of consultants.

Billing Responsibilities

Generate patient bills (IPD/OPD) accurately and on time. Update patient services, investigations, procedures, and doctor charges in the system. Coordinate with TPA/Insurance desk for cashless billing. Verify documents, approvals, and tariffs before final billing. Ensure accurate closing of bills at the time of patient discharge. Maintain billing records and support documents as per hospital policy.

Administrative Responsibilities

Maintain cleanliness and discipline at the front desk. Manage data entry in HIS/ERP system. Handle patient feedback and escalate complaints when needed. Maintain confidentiality of patient information. Support internal audits, billing reviews, and compliance checks.

Required Skills & Competencies

Technical Skills

Knowledge of hospital billing (OPD/IPD). Experience with HIS/ERP software. Understanding of TPA/Insurance processes. Basic accounting and cash-handling skills. Good typing speed and computer proficiency (MS Office).

Communication & Interpersonal Skills

Excellent verbal and written communication. Polite, patient-friendly, and professional behavior. Ability to handle queries, complaints, and difficult situations calmly.

Organizational Skills

Time management and multi-tasking ability. Attention to detail and accuracy in billing. Ability to work in shift duties.

Other Competencies

Problem-solving ability. Strong work ethics and confidentiality. Team coordination.

Qualification & Experience

Minimum: Graduate (any stream). Experience: 0-3 years (Hospital experience preferred). Freshers with good communication can also apply.
Mail CV : hr@amandeepmedicity.org or watsup / Call : 75080-01417 / 77078-60600

Job Types: Full-time, Permanent, Fresher

Pay: ?8,691.26 - ?22,746.08 per month

Education:

Bachelor's (Required)
Work Location: In person