Job Description

1. Guest Reception and Check-In/Check-Out

Warmly welcome guests upon arrival and ensure smooth check-in and check-out processes.

Handle reservations, room assignments, and billing with efficiency and courtesy.

2. Providing Exceptional Guest Service

Address guest queries, requests, and complaints promptly and professionally.

Ensure guest satisfaction by offering personalized service and attention to detail.

3. Managing Front Desk Operations

Maintain an organized and professional reception area.

Coordinate with housekeeping, bell desk, concierge, and other departments for seamless guest experiences.

4. Handling Phone and Email Communications

Answer calls and respond to emails regarding bookings, services, and hotel information.

Direct calls and messages to the appropriate departments or staff.

5. Maintaining Records and Reports

Keep accurate guest records, registration cards, and transaction logs.

Assist in night audit procedures or daily report generation when required.

6.Demonstrating Leadership and Initiative

Take ownership of guest experiences and lead by example in professionalism and service standards.

Support and guide junior staff or new team members during busy hours or training periods.

Job Types: Full-time, Permanent

Pay: From ?14,000.00 per month

Benefits:

Food provided
Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Yearly bonus
Experience:

Hospitality: 1 year (Preferred)
Work Location: In person