Job Description

Job Opening: Front Office Executive - House of Cure (Polyclinic Chain / Coworking space)

Location: Borivali, Khar, Lower Parel

Job Type: Full-time

Experience Required: 5 years experience in Front Office in Healthcare / Hospitality / Aviation

About House of Cure

[House of Cure](https://www.houseofcure.com) is India's first polyclinic with coworking model that brings together doctors, specialists, and wellness practitioners in one community-driven space. We are committed to delivering not just treatments, but a warm, welcoming patient experience.

Role Overview

We are seeking a Receptionist who will be the first point of contact for patients, visitors, and doctors at our centres. This role requires a blend of hospitality, communication, and organizational skills to ensure every guest feels cared for while supporting smooth clinic operations.

Key Responsibilities

Front Desk Management

Greet patients, visitors, and doctors with a warm, professional approach.

Handle Patient check-ins, registrations, and appointment confirmations.

Manage incoming calls, emails, and walk-in inquiries.

Handle Doctor Check-ins, Check-out, payment settlement

Ensure Doctor's pre-requisites are fulfilled before Doctor's arrival

Timely update to Doctor, patient and team

Inventory Management

Patient Support

Guide patients through appointment schedules, waiting areas, and payments.

Address basic queries, ensuring clarity and comfort.

Collect patient feedback and escalate concerns when required.

Administrative Support

Maintain daily appointment logs and doctor schedules.

Assist with billing, payment processing, and daily closure reports.

Coordinate with housekeeping and operations for centre upkeep.

Coordinate for AMC, Handy men

Ideal Candidate Profile

5 years of experience in front desk / reception / customer care

Strong communication skills in English, Hindi, Marathi (verbal & written).

Pleasant personality, patient-friendly attitude, and a service-driven mindset.

Basic computer literacy (MS Office, scheduling software, or CRM tools).

Ability to multitask, remain calm under pressure, and handle confidential information responsibly.

Excellent soft skills

Customer delight, and patient experience

What We Offer

A chance to be the face of a unique healthcare coworking model.

Exposure to both healthcare operations and hospitality standards.

A friendly, growth-oriented work environment.

Competitive salary with training and career development opportunities

Job Type: Full-time

Pay: ₹308,911.17 - ₹1,457,284.57 per year

Work Location: In person