Job Description

Key Responsibilities:

Guest Handling:

Welcome and greet guests in a warm and professional manner. Handle check-in and check-out processes efficiently. Provide accurate information about hotel facilities, services, and local attractions.

Reservation Management:

Handle room reservations through calls, emails, and online portals. Coordinate with the sales and housekeeping teams for room availability and guest requirements.

Front Desk Operations:

Maintain guest records and ensure proper documentation of ID proofs. Manage billing, payment collection, and maintain cash transactions properly. Ensure front desk area is clean, organized, and presentable at all times.

Shift Duties:

Must be willing to work

rotation shifts

(morning, evening, and night).

Night duty

on a rotational basis as per management schedule. Maintain proper handover reports during shift change.

Guest Complaint Handling:

Address and resolve guest complaints promptly and professionally. Escalate unresolved issues to the Front Office Manager or General Manager.

Communication & Coordination:

Coordinate with other departments such as housekeeping, maintenance, and F&B for smooth guest service. Maintain clear communication logs and daily reports.

Sales & Upselling:

Promote hotel services, room upgrades, and packages to maximize revenue. Participate in incentive programs for upselling and performance.

Requirements:

Gender:

Male (mandatory - due to night shift rotation)

Education:

Minimum +2 / Diploma / Graduate

Experience:

1-2 years of experience in hotel front office preferred (Freshers may also apply)

Skills:

Good communication (English, Hindi, Malayalam preferred) Basic computer knowledge (MS Office, PMS software) Pleasant personality, customer-focused attitude

Working Hours & Shifts:

Rotation Shifts: Morning / Evening / Night Weekly Off: 1 day

Monthly Leave:

As per company policy (e.g., 4 days/month)

Salary & Benefits:

Salary:

As per experience (Fixed monthly salary)

Incentives:

Based on upselling, guest feedback, and performance

Other Benefits:

Duty meal provided Uniform provided Provident Fund & ESI (if applicable) Overtime benefits as per management policy
Job Type: Full-time

Pay: ?8,706.64 - ?20,000.00 per month

Benefits:

Commuter assistance Food provided Paid time off
Work Location: In person