Job Description

Responsibilities

Welcome and greet guests in a friendly and professional manner Answer phone calls and direct them to the appropriate person or department Handle incoming and outgoing correspondence, including emails and letters Manage the reception area to ensure it is clean and organized at all times Assist with administrative tasks, such as data entry, filing, and photocopying Maintain a record of incoming and outgoing guests and employees Handle guest complaints and resolve issues in a timely and efficient manner Coordinate with other departments to ensure smooth operations Maintain knowledge of company products, services, and policies Provide support to other team members as needed
Qualifications

High school diploma or equivalent Previous experience in a customer service role is preferred Excellent communication and interpersonal skills Proficient in Microsoft Office suite Organized and detail-oriented Ability to multitask and prioritize Strong problem-solving skills Professional and friendly demeanor Ability to work in a fast-paced environment Flexibility to work evenings, weekends, and holidays if required
Skills

Customer service Communication skills Multitasking Organizational skills Problem-solving Microsoft Office Attention to detail Time management Professionalism Adaptability
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

English (Preferred)
Location:

Ernakulam, Kerala (Required)
Work Location: In person