Job Description

Job Role: Front Office Executive

Department: Front Office / Operations

Experience: 1-2 years

Location: Multiple locations

About the Organization We believe exceptional hospitality begins at the front desk. Our teams are empowered to take ownership, deliver service excellence, and build long-lasting guest relationships in a fast-paced and people-driven environment.

Role Overview The Front Office Executive oversees daily front office activities, ensures service quality, and supports the front office team in delivering consistent guest experiences.

Responsibilities o Manage daily front office operations and guest handling o Ensure smooth check-in/check-out and reservation processes o Address guest concerns and ensure timely resolution o Train and guide Front Office Associates o Coordinate with housekeeping, F&B, and maintenance teams o Monitor service quality and guest satisfaction scores o Prepare daily reports and maintain shift handovers o Ensure SOPs and brand standards are followed

Qualifications o 1-2 years of front office experience in hospitality o Strong communication and interpersonal skills o Hands-on experience with PMS and billing systems o Ability to handle pressure and multitask o Leadership mindset with attention to detail Requirements: o Degree in Hotel Management or Hospitality o Some experience in hotel operations o Strong leadership, financial, and communication skills

Benefits: o Free Accommodation + Food o PF & Medical Insurance o Retention Bonus of ? 10,500 after completion of 1 year o Attractive salary with career growth opportunities

Job Type: Full-time

Pay: ?17,000.00 - ?20,000.00 per month

Application Question(s):

Do you have degree or Diploma in Hotel management? Notice period Duration? Relevant Documents of the previous organisation?
Experience:

Hotel management: 5 years (Required)
Work Location: In person