Job Description

Job Title: Front Office Executive

Location:

CASA DE MELLO - Goa

Company:

Ridhira Group

Job Summary

Casa De Mello, a premium hospitality property under Ridhira Group, is seeking a courteous and customer-focused

Front Office Executive

to manage guest interactions and ensure a warm, seamless guest experience. The ideal candidate will be the first point of contact for guests, handling check-ins, check-outs, reservations, and guest queries with professionalism and efficiency.

Key Responsibilities

Welcome guests warmly and ensure a smooth check-in and check-out process Handle room reservations, cancellations, and modifications accurately Manage front desk operations and maintain guest records Address guest inquiries, requests, and complaints promptly and professionally Coordinate with housekeeping, F&B, and maintenance teams to ensure guest satisfaction Handle billing, payments, and cash/credit transactions Maintain front office reports, logs, and shift handovers Ensure compliance with hotel policies, SOPs, and safety standards Uphold brand standards and create a positive first impression of the property
Desired Candidate Profile

Education: Graduate/Diploma in Hotel Management or Hospitality (preferred) Experience: 1-3 years of experience in front office operations (hotel/resort background preferred) Excellent communication and interpersonal skills Proficiency in PMS software and basic computer applications Strong customer service orientation and problem-solving skills Well-groomed, professional appearance and pleasant personality Ability to work in shifts, including weekends and holidays
Key Skills & Competencies

Guest handling & service excellence Front desk operations Reservation management Communication & coordination Multitasking and attention to detail Team collaboration
Job Type: Full-time

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person