Job Description

Position Summary

The Front Office Executive is responsible for delivering exceptional guest service at the reception desk. This role handles guest check-in/check-out, manages reservations, responds to guest inquiries, coordinates with internal departments, and ensures a smooth and welcoming experience for all guests.

Key ResponsibilitiesGuest Check-in / Check-out

Greet guests warmly and complete the check-in/check-out procedures efficiently. Verify guest details, room preferences, payment methods, and registration cards. Issue room keys and provide orientation regarding hotel services and facilities. Ensure accurate and timely processing of guest bills, payments, and folios.

Guest Service & Communication

Provide information on hotel amenities, dining, local attractions, and transportation. Handle guest requests, questions, and concerns with courtesy and professionalism. Coordinate with Housekeeping, Engineering, and F&B to ensure guest needs are fulfilled. Manage special guests, VIPs, early arrivals, and late departures as per standards.

Front Desk Operations

Manage reservations, room allocation, and room readiness status. Monitor guest profiles, preferences, and loyalty membership details. Maintain an organized, clean, and guest-ready front desk area. Handle telephone calls, emails, and messages using proper etiquette.

Financial Responsibilities

Balance cash float at the beginning and end of each shift. Process payments, deposits, refunds, and billing queries accurately. Follow credit policies and maintain compliance with financial SOPs.

Reporting & Coordination

Document guest incidents, feedback, and operational updates. Report maintenance issues and safety concerns promptly. Support night audit operations when required. Ensure adherence to hotel SOPs, grooming standards, and safety guidelines.

Qualifications & Requirements

Diploma or degree in hospitality or related field (preferred). 1-2 years of front office or guest service experience in hotels. Strong communication and interpersonal skills. Proficiency in PMS software (Opera, IDS, or similar) is an added advantage. Good grooming, courteous behavior, and a guest-centric mindset. Ability to work shifts, weekends, and holidays.
Job Type: Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Ability to commute/relocate:

Goa, Goa: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your current salary? What is your expected salary? What is your Notice Period?
Experience:

Front Office: 5 years (Required)
Work Location: In person