Handle incoming calls, emails, and walk-in inquiries professionally.
Provide accurate information about courses, admissions, and institutional services.
Assist with admission processes, documentation, and fee-related queries.
Coordinate with academic and administrative departments for smooth workflow.
Maintain records and ensure timely communication of notices and updates.
Address queries with professionalism and empathy.
Escalate complex issues to the appropriate department.
Ensure reception area is organized, presentable, and well-equipped.
Skills & Competencies:
Strong communication and interpersonal skills
Proficiency in MS Office and basic management software
Organizational and multitasking ability
Customer service orientation with problem-solving skills
Qualifications:
Bachelor's degree (preferred in Administration, Management, or related field)
Prior experience in front office or administrative roles (education sector preferred)
Fluency in English
Job Types: Full-time, Permanent
Work Location: In person
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