Job Description

Position summary

- The Front Office Executive is the first point of contact for guests. They will manage check?ins/outs, handle reservations, provide information and ensure memorable experiences.

Key responsibilities

-

Guest relations:

Warmly greet guests, complete check?in/check?out procedures, handle reservations and manage room assignments. -

Communication:

Answer phone calls and emails, provide information on hotel services, local attractions and transport, and coordinate with housekeeping and other departments. -

Billing & cash handling:

Prepare bills, process payments, handle cash and maintain accurate records. -

Record keeping:

Update the property management system with guest information, reservations and special requests. -

Problem resolution:

Address guest complaints or issues promptly and professionally, escalating to the supervisor as needed.

Qualifications & requirements

- Degree or diploma in Hotel Management, Hospitality or equivalent (preferred but not mandatory for freshers). -

Freshers may apply

; prior experience in front office or customer service is an advantage. - Pleasant personality with excellent communication skills in English and Hindi; knowledge of Ezee Absolute is a plus. - Familiarity with hotel reservation software and MS Office. - Ability to work shifts (morning/evening/night) and handle high guest volumes. - Strong interpersonal skills and customer?service orientation.

Benefits

- Competitive entry?level salary with service charge/tips. - Accomodation and food provided. - Professional development and cross?training opportunities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Work Location: In person