Roach Lifescapes supports the Whole You, personally and professionally. Our people at Roach Lifescapes are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position:
Front Office Executive
Overview:
The Front Office Executive serves as the primary first point of contact for visitors, employees, and clients entering our managed facilities. This role requires a professional who can create an exceptional first impression through superior customer service skills, professional presentation, and efficient management of reception functions to support a positive workplace experience.
Key Responsibilities:
Greet and welcome visitors in a professional and courteous manner
Manage the visitor management system, including registration, and security notifications
Direct visitors to appropriate locations and notify employees of visitor arrivals
Answer, screen, and direct incoming calls
Coordinate meeting room bookings and prepare meeting rooms as required
Process incoming and outgoing mail and courier packages
Maintain reception area appearance and ensure all materials are current and well-presented
Support basic administrative tasks such as data entry, document preparation, and filing
Ensure security protocols are followed for all visitors and deliveries
Monitor lobby activity and report any security concerns to appropriate personnel
Coordinate with security team during emergency situations and evacuation procedures
Assist with catering arrangements for meetings and special events
Manage office supplies inventory for reception and common areas
Provide general information about facility services to visitors and employees
Qualifications:
High school diploma required; Associate's or Bachelor's degree preferred
2+ years of experience in reception, customer service, or administrative roles
Excellent communication and interpersonal skills
Professional appearance and demeanor
Proficiency with Microsoft Office suite and visitor management systems
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Customer service orientation with positive, helpful attitude
Experience in corporate environment preferred
Knowledge of basic security protocols
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!