Job Description

Job Title
Front Office Executive

Hotel Name
Regenta Central Amritsar

Job Summary
We're seeking a highly skilled and customer-focused Front Office Executive to join our team at Regenta Central Amritsar. The ideal candidate will be responsible for managing the front desk, ensuring exceptional guest service, and providing a warm welcome to our guests.

Key Responsibilities
1. Guest Service: Provide excellent customer service, respond to guest inquiries, and resolve issues promptly.

2. Check-in/Check-out: Manage the check-in and check-out process efficiently, ensuring accuracy and speed.

3. Room Allocation: Allocate rooms according to guest preferences and availability.

4. Payment Handling: Handle guest payments, process transactions, and manage billing.

5. Communication: Communicate effectively with guests, staff, and management to ensure seamless service delivery.

6. Problem-solving: Resolve guest complaints and issues in a professional and courteous manner.

Requirements
1. Education: Diploma or degree in Hospitality Management or related field.

2. Experience: Prior experience in front office operations or customer service.

3. Skills:

1. Excellent communication and interpersonal skills.

2. Ability to work in a fast-paced environment.

3. Strong problem-solving and analytical skills.

4. Proficiency in hotel management software.

What We Offer
1. Competitive Salary: Attractive salary package.

2. Growth Opportunities: Opportunities for career growth and development.

3. Training: Comprehensive training programs to enhance skills.

Job Types: Full-time, Permanent

Pay: From ?14,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person