Job Description

Job Summary:

As a Front Office OJT (On-the-Job Trainee), you will gain hands-on experience in front office operations, learning how to manage guest check-ins, check-outs, reservations, and overall guest service. Under supervision, you will support the front desk team in ensuring a seamless and professional guest experience while developing skills essential for a future career in hospitality.

Key Responsibilities:

Guest Services:

Assist with welcoming guests upon arrival and providing information about the property and services. Support check-in and check-out procedures using the Property Management System (PMS). Respond to guest inquiries and assist in resolving complaints under the guidance of senior staff.

Operational Support:

Answer phone calls and transfer to appropriate departments. Assist in handling reservations, room assignments, and updates. Maintain the front desk area in a clean and organized manner.

Administrative Tasks:

Help with preparing reports, guest registration forms, and daily checklists. File and organize guest records and documentation as required. Learn and follow standard operating procedures (SOPs) and brand standards.

Coordination & Communication:

Liaise with housekeeping, maintenance, and other departments for smooth operations. Communicate guest requests and follow up on their completion.

Learning Objectives:

Understand the full cycle of front office operations. Gain exposure to guest service etiquette and problem-solving in a real-world setting. Learn to use PMS software and reservation tools. Develop communication, teamwork, and professional hospitality skills.

Requirements:

Education:

Currently pursuing or recently completed a degree/diploma in Hotel Management, Hospitality, or related field.

Skills & Attitude:

Positive attitude and willingness to learn. Good communication and interpersonal skills. Professional appearance and demeanor. Basic computer knowledge and eagerness to work in a team environment.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Food provided Internet reimbursement Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Commission pay Performance bonus Yearly bonus
Work Location: In person