Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Front Office Executive

Work Dynamics

What this job involves?

Competencies:

\xe2\x96\xaa Excellent communication skills.

\xe2\x96\xaa Strong customer service drive.

\xe2\x96\xaa Pro - active problem-solving skills.

\xe2\x96\xaa Exceeding customer satisfaction

\xe2\x96\xaa Excellent time management/ Able to work flexible hours

\xe2\x96\xaa Quick learner and ability to motivate self & others

\xe2\x96\xaa Proven working experience as a lobby manager/ FM industry.

\xe2\x96\xaa Confidently able to present to clients.

\xe2\x96\xaa Hands-on experience in using visitor management software and MS office.

\xe2\x96\xaa Strong team player within a customer service team environment.

\xe2\x96\xaa Providing flawless, upscale, professional service

\xe2\x96\xaa Adaptable, composed, flexible with strong Mental Resilience

Sound like you? To apply you need to be:

Responsibilities:

\xe2\x96\xaa Key Operations delivery

\xe2\x96\xaa Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.

\xe2\x96\xaa Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest\xe2\x80\x99s/client. Provide safety briefing and assist in VIP\xe2\x80\x99s arrival/departure in absence of guest relation officers.

\xe2\x96\xaa Assisting with special needs for visitors with disabilities.

\xe2\x96\xaa Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel.

\xe2\x96\xaa Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.

\xe2\x96\xaa Ensure welcome PPT is updated & displayed for the client visits and all the equipment\xe2\x80\x99s are in working condition

\xe2\x96\xaa Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL.

\xe2\x96\xaa Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.

\xe2\x96\xaa Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification.

\xe2\x96\xaa Operates the front office computer system to assist front office attendants

\xe2\x96\xaa Aid in general administrative activities and to Helpdesk as required.

\xe2\x96\xaa Handling of all incoming and outgoing calls in professional & polite manner. Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly.

\xe2\x96\xaa Ensure Accenture specific processes/manual is followed.

\xe2\x96\xaa Ensure compliance of regulations/requirements of JLL management.

\xe2\x96\xaa Participate in Emergency Evacuation procedures including crisis management and business continuity.

\xe2\x96\xaa Develop the necessary policies and procedures required for all functions within the scope of Front Office.

\xe2\x96\xaa Responsible for ensuring availability of safety and Accenture directory signage.

\xe2\x96\xaa Preparation of all required reports/participation in internal/external audits.

\xe2\x96\xaa Ensure training of front office /GRE staff as per relevant training calendars

\xe2\x96\xaa To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster

\xe2\x96\xaa Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site \xe2\x80\x93New Delhi, DL

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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