Job Description

Job Title: Front Office Executive

Location : Munnar

Qualifications:

Bachelor's degree in

Hospitality Management

,

Business Administration

, or a related field (preferred).

0 to 1 year of experience

in a front office or guest-facing role within the hospitality sector. (Internships or practical training are also acceptable.)*
Excellent

interpersonal

and

communication

abilities. A

positive attitude

with a strong willingness to learn, adapt, and grow within the role.

Roles and Responsibilities:

Warmly welcome and greet guests in a professional and friendly manner, ensuring a positive first impression. Assist with

guest check-in and check-out

processes, including verification of guest information and required documentation. Respond to

booking inquiries

and handle reservations via phone, email, walk-ins, and online booking platforms. Accurately manage, update, and maintain reservation records, including confirmations, cancellations, and amendments. Collect valid identification and support the

payment process

during guest check-in. Promptly respond to general guest inquiries, concerns, and requests; escalate more complex issues to senior team members as needed. Highlight and promote property services and amenities, and support

upselling

when appropriate. Ensure accurate recording of

financial transactions

and follow proper billing protocols. Coordinate with the

housekeeping

and

maintenance

teams to guarantee that guest rooms are clean, well-prepared, and meet quality standards. Assist in the smooth operation of all

front office functions

, contributing to a seamless and satisfying guest experience.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Food provided
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Work Location: In person