Job Description

Company Description
Roswyn, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

We are seeking an enthusiastic and customer-focused Front Office Executive to join our team in Mumbai, India. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
• Supervise, train, and mentor front office staff to maintain high service standards
• Manage guest relations, addressing concerns and complaints promptly and professionally
• Ensure accurate and efficient handling of reservations, room assignments, and billing
• Coordinate with other departments to meet guest needs and resolve issues
• Implement and maintain front office procedures and standards
• Monitor and analyze front office performance metrics
• Assist in managing inventory and supplies for the front office area
• Conduct regular team meetings and performance evaluations
• Stay updated on industry trends and implement innovative practices to enhance guest satisfaction

Qualifications

• Diploma in Hospitality, Tourism, or related field
• Minimum of 1 year of experience in a similar supervisory role within the hospitality industry
• Proven leadership and team management skills
• Strong customer service orientation with excellent interpersonal abilities
• Outstanding communication skills, both verbal and written
• Proficiency in Property Management Systems (PMS) such as Opera or Fidelio
• Advanced knowledge of Microsoft Office suite
• Demonstrated problem-solving skills and ability to make decisions under pressure
• Excellent time management and multitasking abilities
• Strong attention to detail and organizational skills
• In-depth knowledge of front office operations and hospitality industry standards
• Ability to train and mentor team members effectively
• Goal-oriented mindset with a focus on achieving departmental targets
• Empathetic approach to guest and employee concerns

Skills Required