Job Description

As the first point of contact for patients and visitors, the Front Office Executive plays a crucial role in creating a positive and welcoming environment. You will be responsible for managing the front desk operations, ensuring smooth patient flow, and providing excellent customer service.

Key Roles and Responsibilities:

Patient Registration and Admission:

Greet patients and visitors warmly and professionally. Register new patients and update existing patient information accurately. Handle patient admissions and discharge procedures efficiently. Verify patient insurance details and collect necessary co-payments.

Appointment Management:

Schedule, reschedule, and cancel patient appointments via phone, email, and in-person requests. Manage the doctor's calendar and ensure efficient scheduling to minimize wait times. Send appointment reminders to patients.

Communication and Coordination:

Answer and direct incoming calls to the appropriate departments or staff members. Respond to patient inquiries and provide accurate information about hospital services, visiting hours, and policies. Coordinate with various hospital departments, including nursing, billing, and lab services, to ensure seamless patient care.

Administrative Tasks:

Maintain a tidy and organized reception area. Manage and file patient records securely and confidentially. Process and manage billing and payment transactions. Handle incoming and outgoing mail and deliveries.

Customer Service:

Address patient complaints and concerns with empathy and professionalism, escalating issues to management when necessary. Ensure a positive and comforting experience for all patients and their families.

Qualifications:

High school diploma or equivalent; a bachelor's degree is a plus. Proven experience in a front office or customer service role, preferably in a hospital or healthcare setting. Excellent communication and interpersonal skills. Proficiency in using hospital management software and MS Office Suite. Strong organizational and multitasking abilities. A compassionate and patient-friendly demeanor. Ability to handle stressful situations calmly and professionally. Fluency in Hindi and English is required; knowledge of other local languages is a plus.
Job Type: Full-time

Pay: ?8,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person