Job Description

Job Title:

Front Office Executive

Department:

Front Office

Reports To:

Front Office Manager / Duty Manager

Location:

PRANA Resorts & Banquets LLP

Job Summary:

The Front Office Executive is the face of the resort, responsible for delivering a warm welcome, efficient check-in/check-out services, handling guest queries and concerns, coordinating reservations, and ensuring overall guest satisfaction. This role requires excellent communication, a pleasant demeanor, and a proactive approach to hospitality.

Key Responsibilities:1. Guest Relations & Service:

Greet guests warmly on arrival with a professional and friendly attitude. Handle guest check-ins and check-outs smoothly using the PMS (Property Management System). Address guest concerns and complaints promptly and courteously, escalating complex issues to senior staff when needed. Maintain a high level of guest satisfaction by anticipating needs and providing personalized service. Promote in-house offerings such as spa, dining, events, and local attractions.

2. Reservations & Room Management:

Handle room bookings (walk-ins, online, phone, travel agents, corporates). Update daily occupancy and room availability. Coordinate closely with housekeeping and maintenance for room status updates. Ensure VIP, group, or long-stay guest preferences are noted and met.

3. Cashiering & Billing:

Maintain accurate records of guest folios and transactions. Process payments via cash, cards, or billing accounts. Generate invoices, bills, and receipts for guests during checkout. Maintain proper float and hand over shift summaries to the next shift.

4. Communication & Coordination:

Liaise with all departments (Housekeeping, Food & Beverage, Sales, Security) to ensure seamless service delivery. Maintain clear communication logs and handovers between shifts. Answer phones and emails efficiently and with proper etiquette.

5. Record Keeping & Reporting:

Maintain guest history, preferences, and feedback in the system. Prepare daily reports on arrivals, departures, occupancy, and guest feedback. Track lost & found items and maintain relevant logs.

Key Skills & Competencies:

Excellent verbal and written communication Proficiency in MS Office and hotel management software (e.g., Exceed, Opera, or equivalent) Strong organizational and time-management skills Customer-centric attitude with problem-solving abilities Pleasant appearance and grooming Ability to multitask under pressure

Educational Qualification:

Graduate/Diploma in Hospitality Management or related field

Experience:

1-3 years in a front office role in a resort or hotel preferred
(Freshers with exceptional communication and grooming may be considered)

Working Conditions:

Rotational shifts including weekends and holidays Standing for extended periods during shift Required to wear the prescribed uniform and ID at all times
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Rotational shift
Work Location: In person