Job Description

Job Title :

Front Office Executive

Department : Front Office / Guest Services

Reports To : Operations Manager

Role Purpose

Serve as the primary point of contact for all guests--handling arrivals, departures, phone queries, and on-property requests--while maintaining seamless front-desk operations and an outstanding first impression of the hotel.

Key Responsibilities Area

Core Duties

Guest Handling, Manage check-ins, check-outs, walk-ins, and room allocations in PMS

Deliver a warm, professional welcome and departure experience

Proactively resolve guest inquiries, complaints, and special requests

Front-Desk Coordination Coordinate with Housekeeping, Concierge, F&B, and Engineering for timely service delivery

Maintain clear internal logs and handover notes for each shift

Telephone & Email Etiquette Answer all calls within three rings using approved scripts

Route calls/messages accurately and follow up on pending requests

Cashiering & Basic Accounting Post charges, process payments, balance cash float, and prepare daily revenue reports

Reconcile guest folios and support night audit when required

Multitasking & Prioritization Juggle simultaneous tasks--e.g., guest arrivals, calls, walk-ins--using an organized queue system

Escalate critical issues promptly to duty managers

Guest Cycle Management Monitor the entire guest journey: reservation
arrival
stay
departure
post-stay feedback

Standards & Compliance Follow brand SOPs, security policies, and data-privacy guidelines

Uphold grooming and professional appearance standards at all times

Continuous Improvement Record recurring issues, suggest process tweaks, and participate in front-office training programsRequired Qualifications

Bachelor's or diploma in Hotel Management / Hospitality preferred 1-3 years' front-office or customer-service experience (hotel environment ideal) Familiarity with a Property Management System (e.g., Opera, Cloudbeds) Basic understanding of accounting principles (cashiering, folio reconciliation) Fluent in English; additional local languages an advantage
Key Skills & Attributes

Multitasking & Time Management

- proven ability to handle high guest volumes without compromising service

Professional Communication

- excellent telephone etiquette and written skills

Problem-Solving

- calm under pressure; quick to diagnose and resolve issues

Attention to Detail

- accurate billing, reservation data entry, and shift reports

Guest-Centric Mindset

- anticipates needs and crafts memorable first impressions
Performance Indicators

Average check-in / check-out time Guest satisfaction (post-stay survey scores) Call response time & accuracy of message routing Cash float variance / billing accuracy Compliance with brand SOPs and grooming standards

This role suits a hospitality professional who thrives on multitasking and takes pride in delivering seamless, welcoming experiences from the very first "hello."

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,009.09 per month

Benefits:

Cell phone reimbursement Food provided
Work Location: In person