Job Description

Job Title: Front Office Executive

Role Overview

The Front Office Executive is responsible for managing customer interactions, order documentation, billing, and ensuring a pleasant customer service experience at the branch.

Key Responsibilities

Greet and assist customers professionally at the front desk Handle customer inquiries, complaints, and provide service information Create billing, track laundry orders, and manage delivery timelines Maintain customer database, update order status, and coordinate with operations team Manage cash handling and daily sales reports Maintain cleanliness and presentation of the reception area Promote services and support sales initiatives Ensure smooth coordination between customers and internal staff

Key Skills & Competencies

Good communication skills (English/Malayalam/Hindi as required) Customer service mindset and polite behavior Basic computer knowledge (Billing, Excel, CRM) Ability to multitask and handle customers in busy hours Presentable and well-organized personality

Benefits

Incentives based on performance Training and career growth opportunities

Qualification:

Any UG Degree / +2

Experience:

1-2 Years in customer service or front desk preferred

Job Type: Full-time

Work Location: In person