Job Description

Position Overview
The Front Office Executive is responsible for delivering exceptional guest service by handling check-in, check-out, reservations, and inquiries efficiently and professionally. The role ensures smooth front desk operations while upholding the hotels service standards and guest satisfaction.
Key Responsibilities

• Welcome guests warmly and assist with check-in/check-out procedures.
• Manage room reservations,
• Handle guest inquiries, complaints, and requests promptly and courteously.
• Coordinate with housekeeping maintenance and other departments for smooth guest service.
• Maintain accurate guest records, billing, and payment transactions.
• Assist in promoting hotel services, facilities, and special offers to guests.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow standard operating procedures (SOPs) and security protocols.
• Keep track of daily occupancy arrivals departures and VIP guests.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Pleasant personality and professional grooming.
• Strong customer service orientation.
• Proficiency in hotel softwares
• Problem-solving skills with the ability to handle pressure situations.
• Multitasking and time management abilities.

Qualification & Experience

• Any Graduate
• 13 years experience in front office or guest service, preferably in hotels/resorts.
• Freshers with strong communication skills and hospitality training may also be considered.

Ref : GREATBELL HR Consultancy Services (P) Ltd
Email : hr@greatbellhr.com / WA - 9446218338

Skills Required