Job Description

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1. Professional Appearance and Personality
Impeccable grooming and professional attire to reflect the clinics luxury image.
A friendly, warm, and welcoming demeanor.
Strong interpersonal skills to build rapport with patients.
2. Communication Skills
Proficiency in English and regional languages; additional language skills are a plus.
Polite, clear, and confident communication over the phone and in person.
3. Administrative Skills
Proficiency in handling clinic management software for appointments, billing, and records.
Efficient scheduling and time management to prevent overlaps or delays.
Experience in handling patient inquiries, complaints, and feedback professionally.
4. Hospitality Experience
Prior experience in the hospitality industry or luxury service environments preferred.
5. Organizational Abilities
Strong multitasking skills to manage check-ins, check-outs, and patient coordination seamlessly.
Maintaining accurate records of appointments, follow-ups, and payments.
Inventory tracking for front office supplies and patient materials.
6. Problem-Solving and Conflict Management
Quick thinking and ability to handle last-minute changes or challenges with patients.
Calm and professional demeanor in resolving patient concerns.
7. Marketing and Branding Awareness
Knowledge of clinic promotions, services, and offerings to answer queries effectively.
Ability to engage patients with the clinics branding, campaigns, and loyalty programs.
8. Technical Proficiency
Competency in using office equipment like computers, printers, and card machines.
Familiarity with MS Office is a must.
9. Confidentiality and Professional Ethics
Maintaining patient confidentiality as per company policies.
Professional attitude in dealing with sensitive patient information.
10. Customer-Centric Attitude
Anticipating patient needs and ensuring their comfort at all times.
Going the extra mile to ensure satisfaction, creating memorable experiences for them.
Bonus Traits:
A cheerful, energetic personality to keep the clinic environment positive.
Training or certification in customer service, hospitality, or front office management.