Job Description

The Front Office Executive will serve as the first point of contact for patients and visitors, representing the hospital's professionalism and warmth. This role involves patient registration, appointment coordination, administrative support, and collaboration with clinical departments to ensure a seamless and compassionate patient experience.

Greet and Welcome

patients, visitors, and attendants with professionalism and empathy.

Patient Registration & Admissions

: Collect demographic, insurance, and medical information. Complete data entry into the Hospital Information System (HIS)

Appointment Scheduling

: Coordinate outpatient visits, surgeries, or procedures. Confirm appointments via phone/email/SMS. Communicate schedules with relevant departments

Handling Calls and Inquiries

: Answer phones promptly, redirect calls appropriately, manage email communication, and respond to patient queries courteously

Appointment Scheduling

: Coordinate outpatient visits, surgeries, or procedures. Confirm appointments via phone/email/SMS. Communicate schedules with relevant departments

Handling Calls and Inquiries

: Answer phones promptly, redirect calls appropriately, manage email communication, and respond to patient queries courteously

Billing & Insurance Liaison

: Assist with billing queries, insurance verification, and coordinate with finance or billing departments as needed

Administrative Duties

: Maintain and update patient records, print reports (e.g. MIS, daily census), file documents, respond to correspondence, oversee mails, prepare invoices and maintain inventory of office supplies

Coordination with Departments

: Liaise with clinical and non-clinical teams to facilitate patient flow, collect procedure estimates, track bed availability, and escalate issues as necessary

Reporting

: Generate daily or weekly operational reports such as patient admission lists, revenue summaries, and activity logs

Experience

: Minimum of 6 months to 1 years in a hospital or healthcare environment.

Female Candidates Preferred

Only from Trivandrum Candidates

Job Type: Full-time

Education:

Bachelor's (Preferred)
Experience:

Front office: 1 year (Preferred)
Location:

Thiruvananthapuram, Kerala (Required)
Work Location: In person