Job Description

Administrative Support

Receive and distribute couriers and hospital documents. Maintain appointment registers, files, and front office supplies.

Reception & Patient Handling

Greet patients and visitors courteously. Guide patients to appropriate departments or counters. Handle patient check-in and check-out processes efficiently.

Appointment Scheduling

Schedule and confirm appointments for OPD, specialists, diagnostics, etc. Coordinate with doctors' schedules and department availability.

Communication & Coordination

Answer incoming calls and route them to appropriate personnel. Provide accurate information regarding hospital services. Coordinate with nursing, billing, and medical departments for patient flow.

Registration & Documentation

Maintain patient registration and demographic data. Ensure correct entry of data in the Hospital Management System (HMS). Issue visitor passes, maintain records, and manage front office logs.

Billing Support

Direct patients to billing counters and assist with initial formalities. Support in collecting consultation fees or OPD charges if required.

Customer Service

Address patient/visitor grievances politely and escalate when necessary. Ensure a neat, clean, and professional front office environment.
Job Types: Full-time, Permanent

Ability to commute/relocate:

Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Language:

English (Preferred)
Work Location: In person