Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Front Office Executive

The Front Office Executive is responsible for delivering a professional, welcoming, and efficient reception experience for all employees and visitors. This role ensures smooth front desk operations, supports visitor and employee needs, and upholds site standards.



Key ResponsibilitiesWarmly greet and assist employees, visitors, vendors, and guests.



Manage Visitor Management System (VMS) through Traction Guest, including registration, badge issuance, and coordination with hosts.



Maintain a clean, organized, and well-presented front desk and lobby area.



Handle incoming calls and direct inquiries to the appropriate departments.



Issue and manage access cards, identity badges, welcome kits, and new-joiner essentials.



Maintain inventory of welcome kits, temporary badges, and related supplies.



Assist new joiners with onboarding support and business-travel-related arrangements when required.



Coordinate visitor transfers, accommodation support, and airport pickups based on requests.



Support building services by helping resolve issues related to housekeeping, mailroom, meeting rooms, and other amenities.



Ensure compliance with security protocols and emergency response procedures.



Maintain daily logs, visitor records, and follow opening/closing desk procedures.



Follow the 15/5 customer engagement rule to ensure a high-quality guest experience.



Operational & Compliance SupportAssist in Govt. official visits by following defined procedures and coordination protocols.



Ensure visitors and employees follow badge protocols and access control requirements.



Maintain accurate sign-in/sign-out records and ensure badges are returned after visits.



Standards & ConductMaintain professional attire and a courteous demeanor at all times.



Ensure personal items and food items are not displayed at the desk.



Provide direction, assistance, and local information to employees and visitors.



Uphold client policies, security rules, and building processes.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.